ProServ South Africa

Company Profile ProServ South Africa Professional Services Company March 2009 ProServ South Africa is a professional services company offering high-quality synergistic services to clients in a variety of industries. Operating from its offices in Johannesburg and Cape Town, it employs over 30 staff members and works with a range of associates. ProServ South Africa is a black empowered company with 33.46% Black South African shareholding, of which 16.54% is Black Female Shareholding, and 60% Black Directorship. Its shareholders are: • Hospitality Consulting Group (sarl) – 64% shareholding • Zatic Tourism (Pty) ltd – 12% shareholding • Caleb Mabaso – 12% shareholding • Anitha Soni – 12% shareholding ProServ South Africa has the following operating divisions: • Training Services • Enterprise Development • Consulting Services • Talent Placements Our Training Services division is a THETA-accredited provider of skills development services, operating mainly in the Tourism industry. The training programs range from vocational skills in all functional areas of the Tourism industry to supervisory and management development programs applicable to a wider range of industries, both as short course programmes as well as 12-month certificate programmes. Its services include the following:  Vocational training in all functional areas of the Tourism Sector (in cooperation with its Strategic Partners)  Supervisory and management development programs  Project management of skills development initiatives  Development of learning materials  Licensing of learning materials  Skills audits and training needs analysis  Moderation of training and assessment  Community leadership development  Short course programmes on a variety of topics  E-learning platforms Our Enterprise Development division offers skills development and support services to emerging enterprises in a variety of sectors. These services are offered either to the emerging enterprises directly or to assistance programmes. Our services include:  Diagnostic analysis of enterprises  SMME-development through short courses  Certificate programmes (Certificate in New Venture Creation)  Management of Tourism Business Incubator Programs  Enterprise mentorship and business advice  Facilitating business linkages Our Consulting Division focuses on strategic and development interventions as well as customer service and operational performance improvement. Our Consulting Division operates in a variety of sectors, including tourism, financial services, health care, tourism and education. Our services include:  Country level tourism policies and strategies  Provincial Policies, strategies and Plans  Human resources development strategies  Local Economic Development plans for Tourism  Integrated Corporate Empowerment and Corporate Social Responsibility Plans  Consulting on Service Quality improvement  Consulting on Talent Management Systems  Measurement of service delivery and service improvement requirements through customer research, mystery visits and audits  Consulting on the Investor in People Standard  Facilitation of workshops around customer service  Conducting Market research  Licensing of Amplixs software  Licensing of eBrixx Software Our Talent Placement division focuses on the sourcing and placement of talented individuals by matching organizational requirements to the objectives of the individual. Operating in the Tourism sector, we place candidates both in industry specific functions as well as generic positions. Our services include:-:  Placement of talented candidates including assessment centres  Management of the recruitment function For further details and information please contact: Telephone: +27-11-700 0400 Email: bart@proservintl.com Website: www.proservintl.com

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