Talent Professionals is a wholly owned subsidiary of ProServ International. Operating from its offices in Johannesburg and Cape Town, ProServ employs over 30 staff members and works with a range of associates. ProServ International is a black empowered company with 27.4% Black South African shareholding, of which 6.43% is comprised of Black Female Shareholding, and 50% Black Directorship.

Its shareholders are:

• Hospitality Consulting Group (sarl) - 69% shareholding
• Zatic Tourism (Pty) ltd - 17% shareholding
• Caleb Mabaso - 14% shareholding

Other ProServ International subsidiaries include:

• Hospitality Professionals - Partners in Skills Development
• Quality Professionals - Partners in Excellence
• Flex Professionals - Partners in Workforce Planning
• Talent Professionals - Partners in Talent Sourcing

Furthermore, ProServ International has a 50% shareholding in Travel and Tourism Professionals. The other 50% shareholding held by Anitha Soni, and as a result Travel and Tourism Professionals is a black owned company with a majority female shareholding.

Talent Professionals focuses on the sourcing and placement of individuals by matching the organization's requirements to suitably talented individuals. Talent Professionals operates primarily in the Tourism sector, focussing on both industry-specific functions as well as generic positions. Its services include:

• Development of relevant job specifications
• Development of remuneration strategies
• Recruitment campaigns aimed at the target market
• Placement of talented staff including assessment centres and reference checks
• Workshops on conducting selection interviews

Talent Professionals is a specialist talent sourcing consultancy in the Hospitality industry, owned and managed by a highly experienced and knowledgeable team who have successfully handled a variety of high profile projects. This, coupled with synergistic services offered by other companies with the group, ensures that Talent Professionals offers its clients value unsurpassed by competitors.

Talent Professionals aims to deliver significant strategic impact for small, medium and large organisations by providing tailor-made and packaged offerings for long-term solutions.

Talent Professionals believes in developing long-term RELATIONSHIPS with small, medium, and large size organisations and seeks to have a significant strategic impact. We believe in tailor-made and packaged offerings for long-term solutions. We consistently seek opportunities for additional VALUE-ADDED OPTIONS to accompany what we do!

To ensure the highest level of professionalism, it is highly recommended that a Service Level Agreement be entered into with our clients, to cover amongst other things:

• Minimum service requirements
• Our loyalty programme ("Pro-Talent") and its amazing benefits
• Access to other ProServ services as part of the talent-sourcing process
• Any other arrangements deemed necessary by the client

Talent Professionals undertakes to provide the client the services specified below:

Job Specification

Assist the client in compiling a proper specification, designed to attract the best candidate/s. This specification forms the basis for further recruitment as well the development of specific interview guides as part of Behavioural Interviewing Techniques.

Advertising of positions

Appropriately advertising the client's vacancies using a variety of platforms [channels?] as deemed necessary by Talent Professionals.

Interviews

1. Screening
   Talent Professionals conducts initial screening of candidates on the basis of "Behavioural Interviewing Techniques", following which a maximum of three candidates per vacant position is recommended to the client.
2. Client Interviews
   Talent Professionals co-ordinates the requested interviews on behalf of the client.

References

1. Personal Checks
   Talent Professionals conducts at least three personal references on the candidate prior to any appointment.
2. Other Checks
   By utilising a credible agency, criminal/credit cheque and academic verification is also conducted.

Talent Professionals prides itself on the ability to provide exceptional level of services within the recruitment profession. Some of its unique approaches include:

Recognition Programme

In appreciation of Talent Professionals' clients and to facilitate access to additional services, a recognition programme known as "Pro-Talent Programme" has been established.

For every R5,000 spent with Talent Professionals, the client accumulates 1 point. The points will accumulate up to 1 year. Once a minimum threshold of 10 points has been reached, the client can redeem the points in one of the following ways:

• A reduction of up to R10,000 on the subsequent placement with Talent Professionals.
• A free, tailor-made morning workshop for up to 12 delegates from ProServ International's list of workshops.
• Free customer service measurement set-up (retainer costs for client's account)
• The client can negotiate with Talent Professionals for other services available within ProServ International at the start of the programme.

Service Feedback

With the use of state-of-the-art tools (AMPLIX), Talent Professionals invites clients to regularly participate in online surveys to rate various elements of its service, thereby ensuring continuously service improvements and that client expectations are met.

Assessment Centre

We recognise the tremendous value inherent in conducting proper psychometric testing for purposes of staff management, motivating staff members, and succession planning. For specified management positions, Talent Professionals will conduct Thomas International (PPI) tests at no additional cost following confirmation of the appointment.

For executive positions, Talent Professionals will, at no additional cost to the client, take the candidate through a full assessment centre after confirmation of the appointment.

Should the client opt for the assessments to be conducted prior to the recruitment decision, Talent Professionals will invoice the client for the cost of the assessment should the candidate not be employed.

Service Meetings

It is Talent Professionals' belief that understanding the client's business by gathering the appropriate information is essential. Talent Professionals will meet with the client every quarter to appraise progress for that period, the benefits of which would be:

• Talent Professionals can ensure its efforts are aligned with the client's strategic thinking.
• Identify trends in client's needs and discuss strategies for effective talent sourcing or alternatives.
• Talent Professionals can provide the client with useful feedback on industry trends.
• Talent Professionals can pro-actively make professional input for the benefit of the client.

Interviews on Client Side

Where required, Talent Professionals will make available one of its senior officials to participate in the client's interview panel for executive candidates. This official will also assist in formatting the interview guides and provide expert advice where necessary.

Access to Proserv International Services

Travel Professional's holding company, through its subsidiaries, provides a myriad of professional services to the hospitality/tourism industry, thereby securing expertise in other areas needed to run a successful hospitality/tourism operation.

Salary Survey/Benchmarks

Talent Professionals conducts a bi-annual salary survey/benchmark for the industry. Clients are encouraged to assist with information to ensure that the study is both comprehensive and representative of the industry.

No-approach of Client's Personnel

Talent Professionals guarantees that it will not approach candidates already employed in the client's existing units. The only exception would be if such a transaction is discussed and approved by a representative of the client.

• Tile3000

• Tester

• Waiter

• test analyst

• Griller

• Financial Controller

• Sales & Marketing Coordinator

• Junior Chinese Sous Chef

• Food and Beverage Manager

• Maintenance Manager